Travelers may not be aware of VRBO/HomeAway/Expedia’s most recent changes. They are now beginning to block all travelers’ contact information from homeowners.
This will make it much harder to book direct with the owner AND it will cost the traveler up to $499 more per booking (they have capped their “booking fee” at $499). The percentage of booking fee is 5-12% (which seems to change on a whim). The owner no longer have the opportunity to exchange emails pre-booking with questions, special requests, etc. and the owners can no longer offer discounts since they will no longer have the capability to invoice the guest directly with HomeAway insisting on Online Payment (to a bank that is headquartered in IRELAND.)
There are things you, the traveler, can do to save yourself money so you can use it on your vacation, rather than paying extravagant booking fees.
- Most properties have a name – i.e. CASA MÚSICA DEL CARIBE. If you see a name of the property on the property booking site, google it. Chances are the homeowner has a website, which will allow you to direct book with the owner and save yourself those fees. When you are inquiring about a property, tell the owner your full name, city you are from, and where you work (if possible to be contacted there). Phone numbers and emails will be redacted by HomeAway/VRBO/Expedia so don’t bother giving that information. Yes, we owners know it is very frustrating!
- Look for the property on other sites. On TripAdvisor, if you can see the owner’s phone number, you can call. In addition, when you make an inquiry, the owner will see your contact info.
- Download StaySvr. It will unmask owner contact info when you are looking at HomeAway/VRBO/Expedia listings.
As more owners join the project, you’ll see more and more properties with a direct email and a link to the owners’ web pages too. On the hotel booking sites you will see the hotel phone number and web link. When calling a hotel, ask for the “StaySavr Direct Booking bonus!”. You will only see the information if the owner has also downloaded StaySvr



